Case Manager Interview Guidelines
For this assignment you will conduct an interview with a case manager (preferably a nurse case manager), working in any type of health care setting. The interview can be F2F or via phone
Whatever type venue you choose be sure to be professional and respectful of the case manger’s time and effort to participate.
After the interview submit a 2-3-page paper, double-spaced, of your interview experience. You are not required to include references or citations unless you choose to cite a source to help put your statement/s in context. Submit to the assignment dropbox by the assigned due date.
*Before the interview reflect on your perception of the role of case manager
Conducting the Interview: Use these questions as your guide
Can you describe your role as case manager?
Would you share with me a typical workday?
If the case manager is a nurse, ask, how do you utilize the nursing process in your role?
Do you practice both within the outside the facility? Explain.
How much of your time is spent with Telephonic (telephone) communicating with patients/clients?
What are the education requirements for a case manager position?
Is certification required? Are you certified? Do you feel case manger’s should be certified?
Can you describe the best time you really felt you made a difference as a case manager?
The landscape of healthcare is constantly changing. What changes do you see in the future for the role of the case manager?
To a nursing professional interested in a career in case management what insight would you share?
Your Interview paper should include the following information:
A brief statement of your perception of the role of case manager?
Overview of the Interview
Compare and contrast your initial perception of a case manager prior to the interview with your perception after the interview.
What new information did you learn?
How will the information that you learned affect your practice as a healthcare provider?
All writing is formal. Be sure to double-space, using 12 pt font Times New Roman, APA 6th ed formatting and guidelines where appropriate. No running head needed. Save your word doc as “CMI_first initial_lastname.doc” and upload it to this Assignment.
Rubric
Case Manager Interview rubric (1)
Case Manager Interview rubric (1)
Criteria Ratings Pts
This criterion is linked to a Learning OutcomeA brief introduction to the paper and a statement of your perception of the role of case manager
3 pts
Full Marks
Provided a a brief but detailed statement of your perception of the role of case manager
2 pts
Partial marks
Provided a a brief statement with vague details of your perception of the role of case manager
0 pts
No Marks
Did not provide a brief statement of your perception of the role of case manager
3 pts
This criterion is linked to a Learning OutcomeOverview of the Interview
(may use an interview format)
3 pts
Full Marks
Provided a detailed overview of the interview
2 pts
No Descriiption
Vague descriiption of the interview
0 pts
No Marks
Did not provide an overview of the interview
3 pts
This criterion is linked to a Learning OutcomeCompare and contrast your initial perception of a case manager prior to the interview with your perception after the interview.
3 pts
Full Marks
Provided a detailed comparison and contrast of the initial perception of a case manager prior to the interview with your perception after the interview.
2 pts
Partial marks
Provided a poor comparison and contrast of the initial perception of a case manager prior to the interview with your perception after the interview.
0 pts
No Marks
Did not provide a comparison and contrast of the initial perception of a case manager prior to the interview with your perception after the interview.
3 pts
This criterion is linked to a Learning OutcomeWhat new information did you learn? How will the information that you learned affect your practice as a healthcare provider?
3 pts
Full Marks
Clearly addressed new information learned from the experience. Excellent explanation of how the information learned will affect your practice as a healthcare provider
2 pts
Partial marks
Poorly addressed new information learned from the experience. Poor explanation of how the information learned will affect your practice as a healthcare provider
0 pts
No Marks
Missing explanation of how the information learned will affect your practice as a healthcare provider
3 pts
This criterion is linked to a Learning OutcomeAPA Formatting
Appropriate APA 6th ed formatting for grammar, syntax, headings, citations and references
3 pts
Full Marks
Appropriately incorporated APA formatting
2 pts
Partial marks
Attempt at incorporating APA formatting with numerous errors.
0 pts
No Marks
No attempt at using approporiate APA formatting.
3 pts
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