How might benchmarking be useful for health care administration leaders?
Health care administration leaders face many challenges in ensuring that their health services organizations comply with standards set forth for practice. Further, they must also ensure that relative to their competitors, standards for quality, cost, and patient satisfaction remain consistent. Certain levels of benchmarking, whether internal (across units in an organization), competitive (against rivals), industrial (across the industry), and functional (against recognized leaders), help health care administration leaders establish workflows for top performance.
For this Discussion, review the resources for this week regarding benchmarking. Then, think about your health services organization, or an organization with which you are familiar, and reflect on how this organization may use benchmarking for health care quality.
Post a description of how your organization, or one with which you are familiar, may use benchmarks for effective health care delivery. Be specific and provide examples with fictitious data of some of the organization’s benchmarks. Categorize the benchmarks based on the taxonomy explored this week. Is the organization you selected benchmarking the right measures? Why, or why not?
Ross, T. K. (2014). Health care quality management: Tools and applications. San Francisco, CA: Jossey-Bass.
Chapter 14, “Benchmarking and Implementation” (pp. 511–544)
https://www.medicare.gov/care-compare/?providerType=Hospital&redirect=true
Emory Healthcare selected organization
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