After reading The Ritz-Carlton Hotel Company: Training to Build Success, use the information presented in this case study to write a comparative paper. Include the following in your paper: (http://a.cloud.igpublish.com.ezproxy.bellevue.edu/iglibrary/search/BEPB0000518.html?0)
Summarize the connections between the case and Bagdan’s types and qualities of service.
Illustrate ways in which Bagdan’s types and qualities of service would be effective at revealing an operation’s implicit expectations.
What did you think would be challenging about working as a guest service provider in an environment like the one described in the Ritz-Carlton case?
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