by admin | Dec 24, 2022 | Operations Management homework help
400-600 words, APA 6, in-text citation, Cite at least two (2) scholarly references
Assignment Description:
Within the Discussion Board area, write 400–600 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas.
Service providers can deal with rude or inconsiderate customers by making sure that they remain professional. Just because the customer is rude does not mean that the service provider should also be rude. Service providers should avoid retaliation when dealing with rude customers.
How can you effectively deal with rude or inconsiderate customers?
by admin | Dec 24, 2022 | Operations Management homework help
1,000 words or more using APA 6 style and at least 2 references, include plagiarism report
Transportation
Southwest had a rocky road at its start. Incorporated in 1967, it never actually started flying planes until June of 1971 because of lengthy legal challenges by other major airlines. When it finally started services between Dallas and Houston and Dallas and San Antonio, it used three Boeing 737 aircraft and offered $20 one-way fares. Soon, the company introduced a $10 “night fare” and several other attractive schemes. In 1973, it ended the year with its first profits since starting operations and began developing a loyal customer base.
By the 1990s, this airline had become well-established as a major passenger carrier with popular campaigns that focused on families such as the “Family Fare.” By 2000, the company had moved up to number two on this famous list Forbes 500 and had expanded its rewards program for customers. Beyond that, as the decade progressed and moved into the second decade of this century, this airline instituted a number of other discount flight initiatives that encouraged air travel and expanded its customer reach.
Assignment Details
Answer the following questions in your paper:
Based on what you read here and learned on the Southwest airline’s Web site, what are the company’s strengths related to customer service?
Would you fly this airline, if you have not already? Why or why not?
As a current or potential customer of the airline, what would you expect as a service experience from the airline?
by admin | Dec 24, 2022 | Operations Management homework help
Whether your organization supplies a tangible product or an intangible service, describe the services or products you are responsible for in your sector of the organization in which you work. Then, think through and describe how capacity is managed in your sector of the organization.
by admin | Dec 11, 2022 | Operations Management homework help
Heterogeneity is the distinctness between apparently similar resources – the traits they possess that allow us to distinguish them from one another in terms of their exact physical and chemical properties.
How can an abundant item also be scarce based on the concept of heterogeneity? Explain why and give an example.
Your initial post should be a minimum of 150 words
by admin | Dec 11, 2022 | Operations Management homework help
There are a number of economic measures used to analyze economic conditions. Some of the major ones include:
Gross domestic product (GDP)
Gross national product (GNP).
Unemployment
Inflation Rate
Consumer Price Index (CPI)
The Interest Rate
New Factory Orders
Business Inventories
The Consumer Confidence Index
Index of leading Indicators
(See this link for more details – http://www.referenceforbusiness.com/encyclopedia/Eco-Ent/Economic-Conditions.html)
For this discussion, you are working for a company that is looking to expand its business globally from the United States.
Research at least two of the above economic measures and describe how you will use them to make a decision about doing business in a specific country. You are free to choose any product or service for this discussion.
Your initial post should be a minimum of 250 words
by admin | Dec 11, 2022 | Operations Management homework help
Level 1 establishes the foundation for effective business presentations based on emotional intelligence principles aiding the effort to connect with an audience. As suggested in the Level 1 material, emotions influence decision making. As such, I would say that a strong connection with the target audience is very important. Level 1 activities introduce the following concepts:
The emotional motivation
Building your team
Choosing the emotional motivator
Relationship building
Reading the room
Emotive interviewing
Clues in surroundings
While reflecting on the material offered in the Presentation Skills Course and developing your paper, consider prior learning and prior work experience, in addition to the material presented. Disagreeing with the principles presented in Level 1 is appropriate. However, do not reject the offered principles out of hand. Support acceptance or rejection of the offered principles with critical thinking and sound reasoning. To complete this assignment, you will need to select one of the approaches offered in one of the above videos to refer to in the below bullet points.
In your paper,
Compare and contrast the selected approach with the approach selected in Level 1 of the EI Games: Presentation Skills Course.
Summarize a minimum of four significant differences between the selected approach and the approach selected in Level 1 of the EI Games: Presentation Skills Course.
Explain which of the approaches would work best in your workplace environment, based upon the results of your comparison exercise and your knowledge of your operating environment.
Connecting With Your Audience paper
Must be four double-spaced pages in length (not including title and references pages) and formatted according to APA style.
Must include a separate title page with the following:
Title of paper
Student’s name
Course name and number
Instructor’s name
Date submitted
Must use at least two scholarly sources
Must include a separate references page that is formatted according to APA Style
