Technology brings evolutionary changes to the hotel and restaurant industries. So what are the hotels and restaurants of the future going to look like?
According to Deloitte’s “The restaurant of the future: Engaging the next-generation consumer (Links to an external site.)”, there are three trends shaping the restaurant of the future:
Ultimate convenience. Consumers always demand convenience, and in a more off-premises world, that means drive-through, takeout, and delivery are crucial.
Frictionless digital experiences. Tech-savvy consumers demand digital engagement from restaurants and want cutting-edge restaurant technology options that recognize them and know their preferences
Heightened safety in the wake of COVID-19. Remote work models and crowd avoidance are among the trends reshaping people’s dining habits.
It is obvious that none of these trends would have been possible without the advancement of technology.
Discussion Topics:
Please identify four new technology applications in the hospitality industry. Here is a good starting point: https://www.revfine.com/technology-trends-hospitality-industry/ (Links to an external site.)
For each of the latest technology you select, provide the following information:
1) What is the new technology? Definition and application examples.
2) Why is it important for the hospitality industry?
3) What foreseeable changes will happen as a result of adopting this new technology?
4) From a consumers’ perspective, what kind of experience is expected? Do you like this new technology?
5) From a business perspective, what challenges and issues that the new technology may bring to the current operating system?
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