It is your first day on your new job as an IT Specialist. An end user that you support brings their Desktop PC to you to diagnose. This is their description of the issue:
“I reset my computer the other day, and now I can’t get access to the internet. I’m able to browse over wireless connection, but I want fast download/upload speeds, so hooking in directly is important for me. Please help me fix this issue.”
Using the tools and troubleshooting methodology we have discussed, walk through what steps you will take to diagnose the root cause of the issue, and what tools you will use to confirm functionality after the issue has been diagnosed. For this assignment, I am looking for your thought process, so please be specific in how you will go about troubleshooting this issue.
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