Read Case #17 – “Bugs Everywhere” then answer the following questions:
What happens if metrics are not tracked on bug identification and bug fixes?
Imagine the following scenario: A tester creates a new bug report for a problem that was already identified as a bug; however, it is not detected as a duplicate. What happens to the project? This is a particularly common issue with large, complex system development efforts. How can you mitigate the problem of different users reporting the same bug or problem about the system?
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